Remember that back in back in 2019, the Centers for Medicare and Medicaid called for ending healthcare’s reliance in faxing - and they...

Avaya has announced yet another round of cuts in vital personnel recently, as it continues its pivot away from small and medium contact...

Until recently, cloud-based applications have been considered feature-poor and not as reliable as legacy premise solutions. Many have had...

by Steve Newell Changing trends to the contact center arena is a response to changes in consumer behavior and not solely the result of...